Go to your profile in the app, tap “Payment Methods,” and add, remove, or update your cards.
Yes. You can save multiple cards and select which one to use before requesting a ride, or set one as your default.
You can reach our support team through:
Urgent safety issues are handled immediately, at any hour. For everything else, you'll get a first response within 30 minutes and a full follow-up within 3 hours.
Open Account & Settings in the app and tap Delete Account. This is permanent — there is no undo and no recovery window. Your personal information is erased and your saved cards are removed immediately, and any unused Asher Rewards points are forfeited. Signing up again creates a brand-new account.
One thing we can't erase: receipts and trip records are kept for seven years because tax and accounting law requires it. They no longer identify you after deletion.
You can't delete while a ride is in progress, a trip is scheduled, a payment is unsettled, or you have a wallet balance or open dispute — the app will tell you which applies.
First, make sure you have the latest version of the app and a stable internet connection. If problems persist, try: